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By submitting this form, you acknowledge that your data will be processed by Sequence (UK) Limited for the purposes of providing the service and/or product you have requested. Personal data will be processed in accordance with the Data Protection Act 2018 and all other applicable data protection law and regulation. Full details of how we may process your data can be found in our Privacy Notice.
For complaints relating to mortgage services

Mortgage and Insurance Services (including Lettings Insurance)

Customer Relations Department
Sequence (UK) Limited
Cumbria House
16-20 Hockliffe Street
Leighton Buzzard
Bedfordshire
LU7 1GN
download mortgage complaints procedure leaflet

01525 244 504

email the Mortgage and Insurance Services team
For RESIDENTIAL SALES and LETTINGS complaints - In the event that our company complaints procedure has been exhausted and you still remain dissatisfied please contact: 
The Property Ombudsman, 33 The Clarendon Centre, Salisbury Business Park, Dairy Meadow Lane, Salisbury, Wiltshire SP1 2TJ 

If your MORTGAGE SERVICES complaint is not dealt with to your satisfaction or we do not issue you with a Final Response within eight weeks, you may refer it to the Financial Ombudsman Service.

The Financial Ombudsman Service provides a free and independent service for consumers and can be contacted at:

The Financial Ombudsman Service
Exchange Tower, Harbour Exchange Square, London E14 9SR